Shipping Policy
Our prints are dispatched within 2–3 business days. Overall delivery times, including production and shipping:
Every order includes tracking. Tracking details will be sent to your email once your order ships.
Good to know
Once your item ships, you will receive an email with your tracking information. Please keep an eye on your tracking, especially for international orders.
Arbor & Eye works with production partners with facilities in the USA, EU, and Australia. Your order will be produced at the facility closest to your shipping address.
If your order shows as delivered but you have not received your parcel, please contact your local postal service first using the tracking number provided in your shipping notification. In many cases, parcels are held at your local post office for collection. If they are unable to locate your parcel, please contact Arbor & Eye at hello@arboreye.com so we can see if there is anything further we can do.
It is the customer's responsibility to provide the correct shipping address. arboreye.com is not responsible for orders lost due to incorrect or incomplete addresses. You may update your address before your order ships by contacting us at hello@arboreye.com.
Import fees and taxes may apply upon arrival. Arbor & Eye is not responsible for these charges or for any delays caused by customs.
Returns & Exchanges
Damaged or wrong item
If your order arrives damaged or you receive the wrong item, you can request a replacement within 30 days of receiving your order. Simply contact us at hello@arborandeye.com with photos of the issue and your order number, and we'll arrange this for you.
Cancellations
If you would like to cancel your order, this may be possible if you contact us at hello@arborandeye.com before production of the item has started.
Made to order
Every print is specially made to order, therefore we are unable to offer exchanges or returns. Please be sure to read the product description and any size charts carefully before placing your order.